Ever since I upgraded my computer to Windows 64-bit, as well as QuickBooks 2009 up from 2007, I’ve experienced a lot of lock-ups with QuickBooks. More specifically, these lock-ups would occur whenever I tried reconciling accounts, saving an invoice or estimate as a PDF, or sending an invoice via E-mail from within QuickBooks. Upon further troubleshooting, I discovered that the QuickBooks PDF Converter “printer” was erroring out with the document stuck in its queue. It was also setting itself as a default printer as well. Needless to say this was extremely annoying and NOTHING worked…until now.

I tried everything initially. Reloaded the PDF Converter numerous times by deleting it and letting QB rebuild it, upgraded to 2009 R2 web patch, and a bunch of other miscellaneous things. I was about to pick up the phone and call QuickBooks for $79 dollars a month. How lame! It’s a rip-off to pay a software vendor for support when it’s their own software that has bugs and doesn’t work! Googling like crazy, I finally came across this Knowledge Base article from Intuit’s site:

I was finally able to fix this annoying issue by following the steps to make the PDF Converter compatible with settings in a 64-bit OS environment. I’ve copied and pasted the exact steps below for our future reference:

Windows Vista:

  1. Make sure that you are logged in as a user with administrator rights.
  2. Click the Windows button, select Control Panel, and click Printers.
  3. Right-click the QuickBooks PDF Convertericon and select Run as administrator and Properties.
  4. Click Continue.
  5. Select the Ports tab, then click the Add Port… button.
  6. Select Local Port and click the New Port… button.
  7. Enter PDF1 for the new port name and click OK. Close the Printer Ports window.
  8. Ensure that the PDF1 port is selected in the Ports list.
  9. Select the Advanced tab.
  10. Select the Spool print documents radio button to make the options below it clickable.
  11. Clear (uncheck) the box labeled Enable advanced printing features.
  12. Select the Print directly to printer radio button again.
  13. Ensure that Amyuni Document Converter 300 is selected in the Driver: drop-down arrow
  14. Click the Apply button, and then click OK.
  15. Important: In order for the changes to take effect, you must restart your computer.
    Reboot your computer and then try to print, email, or create a pdf from QuickBooks.

64-bit computing is GREAT, but beware of pesky little issues like these. Mental note to self: Whenever upgrading to 64-bit, make sure ALL hardware is compatible (i.e. have compatible 64-bit versions of drivers) AND make sure that software “printers” like PDF converters are also compatible. There are three other printers loaded on my system: Dell 3110cn Color Laser Printer (networked and fully 64-bit compliant – works great), Adobe PDF (from Acrobat 9 which is fully 64-bit compatible), and Microsoft XPS Document Write from Office 2007 (I never use it but it does work fine).

Now I can get back to business!

Leave a Comment