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Managed IT Services vs. Break Fix: What You Need To Know

Regarding IT services for your business, you have two main choices: managed IT and managed services providers, or break-fix.

But what’s the difference between these two options?

Managed IT services provide proactive support and maintenance that helps prevent issues from arising in the first place.

At the same time, break-fix is a more traditional model of responding to problems only when they occur. 

Both approaches have pros and cons, so it’s essential to understand them before deciding which one is right for your business. Here’s what you need to know about managed IT services vs. break fix vs. no-fix to make an informed decision.

What’s a Managed Services Provider?

A Managed Services Provider (MSP), like Neuro Computers, is a company that provides remote, comprehensive IT services for businesses. 

We offer various services, including proactive maintenance and support, system updates, monitoring, troubleshooting, and assistance with migrations and upgrades.

MSPs often provide cost-effective solutions since they can identify potential problems before they become costly.

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The Break-fix Model

The break-fix model is a more traditional approach to IT services that responds only when problems occur. 

This approach can be costly as it does not provide any other proactive services for maintenance or support, meaning an issue must be fully diagnosed and fixed before it can be addressed. 

Break-fix can also lead to more significant downtime since there is no proactive monitoring of your systems.

The Managed IT Service Provider Model: Important Facts

The Managed IT Service Provider Model is an excellent option for businesses that need a more proactive approach to managing their IT services. 

With an experienced MSP, you can ensure your systems are monitored and maintained regularly and securely. 

They will also be able to provide guidance and assistance with any updates or migrations you may need. 

Additionally, having an MSP on your side lets you rest easy knowing they can act quickly and efficiently if any issues arise.

Overall, the managed IT services model is the best choice for businesses looking for a cost-effective solution with comprehensive support. 

It offers peace of mind and reliable help when you need it most while helping to prevent costly repairs and downtime. 

With the right MSP, you can rest assured that your systems will run smoothly and securely for years.

Find out what you kneed to know about business continuity here!

Managed IT Services vs Break Fix
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Qualities of Businesses that Use Break-fix Companies

• Not overly reliant on technology

• IT issues are not recurring

• Limited budget for technology

• Minimal technology users

Qualities of Businesses that Use Managed IT Service Providers (MSPs)

• Aiming to minimize manual tasks & the mental burden of managing an IT environment IT

• Heavy database users

• Information-dependent and technology-driven

• Multiple users of technology in their company

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How to Choose the Right IT Support Model

Choosing a suitable IT support or managed service model for your business is important. 

When considering managed IT services or break-fix, it’s essential to consider budget, current needs, and plans. 

An MSP can provide around-the-clock monitoring, proactive maintenance, and remote assistance when needed, but it can also come with a higher cost. 

Break-fix may be more suitable for businesses that are not overly reliant on technology, have a limited budget, and don’t experience frequent IT issues. 

It is also important to find an IT provider that knows your industry.

Ultimately, the decision should be based on assessing your needs and goals.

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IT Support

Approaches to IT support

The two main approaches to IT support are managed IT services and break-fix. Managed IT systems and services provide proactive maintenance and support, meaning that problems can be prevented from arising in the first place. 

Businesses that use this approach enjoy access to experienced technicians who can assist quickly and efficiently if an issue does arise, as well as regular system updates and lower IT costs. 

On the other hand, Break-fix is a more traditional model of responding to problems only when they occur. 

This approach may be suitable for businesses that are not overly reliant on technology and have limited budgets.

What Services Are Provided

Managed IT services provide comprehensive support and maintenance with various services to ensure your business operations run smoothly and securely with a good defense against stolen credentials

These services can include the setup and maintenance of networks, data backup and recovery, malware protection and removal, system upgrades, system monitoring for faster response times, hardware installation and troubleshooting, and advice on best practices. In addition, they can help with using a business password manager and determine which form of MFA is the most secure for your business. 

On the other hand, break-fix companies will only provide services when an issue arises, and it is necessary to fix the problem.


Value and Associated Costs

The associated costs of managed IT services and break-fix can vary significantly. For managed IT services, the price typically depends on the size of the business, the number of users, the type of services required, and many other factors. 

Generally speaking, companies that choose an MSP can expect to pay a monthly subscription fee for access to technicians and additional costs for services rendered. 

The break-fix model is typically a pay-as-you-go approach, meaning businesses only have to spend money when there’s an issue to be addressed or fixed.

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Are you thinking of transitioning from break/fix to managed services? Here’s a checklist:

Transitioning from a break/fix service model to a managed services model can significantly benefit your business by providing proactive support, building long-term client relationships, and generating more predictable revenue streams. 

To help you make the transition, here’s a checklist:

1. Assess your business needs

Evaluate your IT infrastructure, processes, and pain points to determine how managed services can address your specific requirements and goals.

2. Define your value proposition

Clearly articulate the benefits of managed services for your business, such as cost savings, improved efficiency, reduced downtime, and enhanced security.

3. Research potential managed service providers (MSPs)

Identify MSPs specializing in your industry or have experience working with similar businesses. Look for providers with a strong track record and positive client testimonials.

4. Evaluate service offerings

Assess each MSP’s services, ensuring they align with your business needs. Consider remote monitoring and management, help desk support, cybersecurity, data backup and recovery, and cloud services.

5. Compare pricing models

Review the pricing structures and contract terms offered by each MSP, considering factors such as flat-rate monthly fees, pay-as-you-go options, and additional on-site support or project work costs.

6. Check for scalability

Ensure the MSP can accommodate your business’s growth and evolving needs, allowing you to add or remove services as necessary.

7. Review service level agreements (SLAs)

Examine the SLAs provided by each MSP, ensuring they outline clear expectations regarding response times, issue resolution, and performance metrics.

8. Ensure compatibility with your company culture

Choose an MSP that shares your company’s values and can build a strong working relationship with your team.

9. Plan the transition

Develop a detailed plan for transitioning from break/fix to managed services, outlining responsibilities, timelines, and communication strategies to ensure a smooth process.

10. Monitor and evaluate performance

Continuously track the performance of your managed services provider using key performance indicators (KPIs) such as response times, issue resolution rates, and overall satisfaction. Provide feedback and adjust services as needed to optimize results.

By following this checklist, you can successfully transition from a break/fix service model to a managed services model, enabling your business to reap the numerous benefits of proactive IT support and management.

When selecting an IT support model for your business, managed services and break-fix both have their benefits. You can choose your organization’s most appropriate IT model with the correct information. 

Before making a decision, it is crucial to consider factors such as your budget, the current needs of your business, and your plans to determine which option is the best fit.

Advantages of Managed IT Services

• Reduced risk of data loss due to proactive maintenance and support practices.

• Cost savings over time due to preventing costly repairs and downtime.

• 24/7 monitoring and response to ensure problems are fixed quickly before they can cause significant disruption.

• Access to experienced technicians who can assist quickly and efficiently if an issue does arise.

Break-fix services, on the other hand, give you more control over when things get fixed—but come with their drawbacks:

• Higher expenses due to paying for repairs as they arise and not having an ongoing maintenance plan.

• Possibility of data loss due to reactive rather than proactive support.

• Risk of downtime if problems are not identified and fixed quickly.

• Lack of access to experienced technicians who can assist with complex issues promptly and cost-effectively.

When deciding between managed IT services vs. break-fix for your business, it’s crucial to weigh the pros and cons of each option carefully.


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