What makes us stand out from the crowded IT support industry are five things that we believe are of utmost importance.
Quick Around-the-Clock Response
Our 24/7 Helpdesk is available, on-demand, whenever you need us. Our SLA response times call for 30 minutes but our average actual response times are 5 minutes or less. Our goal is to save as much time as possible for everyone involved.
Our objective is to take care of all issues or projects as quickly and efficiently as possible. Time is money – for both of us. Especially since we offer flat-rate all-encompassing Managed Services plans, our goal is to keep things running as smoothly as possible for you.
Straightforward Non-Techie Speak
As much as we love and rave about technology and want you to love it too, IT is a complex, rocket scientist-y industry. We know and understand this. So we’ll leave behind all the geek speak and talk to you in straight up business-speak.
Your 100% Satisfaction Matters
We go out of our way to ensure every client, staff member, employee, or colleague is 100% satisfied. We regularly send out surveys after service requests to gather important feedback and keep our client service top-notch.
Straightforward Invoicing with No Surprises.
Our Fully Managed Services Plans are all flat-rate and comprehensively include all services – whether remote or on-site – it’s included and covered. Proper and predictable IT budgeting helps ensure your organization’s success and allows us to maintain, manage, and proactively support your IT like a well-oiled machine.