Distribution Center IT Support

You're running two dozen dock doors, two shifts, a mile of conveyor, a sortation system pushing thousands of cartons an hour, and EDI integrations with three major retail customers who will charge you back if an ASN lands ten minutes late. The WMS hiccupped this morning for four minutes and you watched the conveyor back up to the merge. You don't have a tolerance for the kind of IT problems that read fine on a normal desktop network. You need infrastructure that holds up under a real operational load.

The Systems That Run Your Operation

The WMS is the orchestration layer. In high-volume DC environments that usually means Manhattan SCALE or Active WM, Körber/HighJump, SAP EWM, Oracle WMS Cloud, or a heavily customized in-house build. Underneath, the WMS talks to material handling controls (conveyor controls, sorters, ASRS, pick-to-light, put-walls) through a layer the OEM owns but you depend on.

Conveyor and sortation systems run their own PLCs, HMIs, and control PCs on industrial Ethernet, usually segmented from the corporate network but not always cleanly. When the WMS-to-controls integration breaks, the floor stops within minutes.

EDI volume is heavy. ASN 856 to every retail customer, 945 warehouse shipping advice, 940 inbound notifications, 824 application acknowledgments. Larger retail customers want feeds inside specific windows. Miss the window and chargebacks start.

Yard management and dock scheduling sit on top. C3 Solutions, FourKites, PINC, or a homegrown workflow that's hanging on. Dock door assignments, appointment scheduling, driver kiosks, real-time inbound and outbound visibility.

Behind it all, an operationally significant server room. Multiple ESXi or Hyper-V hosts, a SAN, redundant power. In practice, often a closet that started as a phone room in 2008 and grew.

Where Things Break

WMS-to-conveyor integration drifts. The OEM controls vendor pushed a firmware update. Your WMS integration partner doesn't know. A specific message type starts timing out under load. Throughput drops a noticeable percentage during a peak wave and your operations director is trying to figure out why his cartons-per-hour metric is off.

EDI deadlines miss. The ASN generation job runs every 15 minutes on a small VM nobody's looked at since it was set up. The disk fills up from a log file that should have been rotated. The job fails silently at 3 AM. Forty-two ASNs queued. By 8 AM the chargeback calculations have already started.

Ransomware shuts down the WMS, which shuts down the floor. The threat actor doesn't know what a DC is. They got in through a phishing email to someone in HR, found the file shares, encrypted the WMS host. Now you're sitting on a row of idle dock doors and the recovery clock is running.

How We Approach It

We build the IT side of your DC for the operational load it actually runs, not the load it ran in 2017. Dual hosts at minimum, monitored SAN, redundant top-of-rack switches, UPS with battery age tracked in our PSA, monitored closet temperature. Basic when it's there, painful when it isn't.

We monitor the EDI integration as a first-class production system. ASN job failures alert immediately. Volume anomalies trigger investigation. The job has a runbook in Hudu that's findable in two clicks at 3 AM.

We harden the network between corporate, the WMS environment, and the controls floor. Real segmentation, documented firewall rules, controlled paths between zones, and a security stack that assumes a phish will eventually land. EDR everywhere, MFA on admin accounts, conditional access on the WMS, and a backup posture that lets us put the WMS host back online from clean storage when ransomware hits.

NinjaOne runs the backup. Critical workloads replicate to our Proxmox private cloud in Burbank with offsite replication to Dallas. We test the restore. We know how long it takes because we've timed it on your stack.

Talk to Us

If your WMS is doing more work than the hardware was sized for, your EDI integration is held together by a script nobody's touched in two years, or your last security review left you with an action list you haven't worked through, get in touch. We support DC operations across the Inland Empire and LA basin and we'll come walk your floor.