A-Player Questionnaire

Applying to join Neuron? This questionnaire helps us understand how you think, communicate, and solve problems.

Thanks for your interest in working with Neuron. We take hiring seriously and like to get to know the person behind the résumé. The questions below help us understand how you think, communicate, and solve problems. Take your time, be yourself, and give us real answers — we read every response.

First up – What's your name? *

What's your email address? *

What's your best phone number? *

What time zone are you in, and are you able to reliably work 6 AM–12 PM Pacific (weekdays)? *

Describe a repeat task you automated (or wanted to automate). What was the task? How did you automate it or approach the idea? *If you haven't automated anything yet, tell us how you would approach automation for a common MSP task (e.g., onboarding user, resetting MFA, installing updates).

Tell us about the hardest ticket you've worked and how you solved it. What steps did you take, and what did you document? *

We care about escalation notes. Write a short example of a clean escalation you might send to Tier 2. *

What's the best thing you've done on a ticket that a user thanked you for? What did you do, and why did it matter to them? *

Tell us about a time you had multiple high-priority tickets at once. How did you organize your work and communicate with users? *

Describe a ticket you handed off to Tier 2 that you now would have solved yourself. What did you learn? *

What part of helpdesk work drains you most? How do you deal with it? *

Thinking back over the last few years, tell us about a particular project or process you are SUPER proud of implementing (that helped solve a problem). *Maybe you built a cool way to roll out new computers? Or maybe you set up a new cloud migration tool? Or maybe you implemented a new internal system that saved hours of time?

Thinking of either your current job (if you are currently employed) or your last job (if you aren't employed) – If we were to speak to your direct manager, what do you think they would say is one of your greatest strengths? *Don't worry — if you're still in this role and your manager doesn't know you are looking to leave, we won't be asking them for a reference check! Just answer to the best of your ability and let us know NOT to contact this person.

On the flip side (if we are able to speak to them), what do you think they would tell us is your greatest area for improvement? *Again, don't worry if you are still working for them — just let us know and we won't contact them.

Thinking of your second-last job — if we were to speak to your direct manager there for a reference check, what do you think they would say is one of your greatest strengths? *

On the flip side, in your second-last job, what do you think they would tell us is your greatest area for improvement? *

If you and I chat in an interview, what 3 questions would you ask about us? *These can be anything about the team, the business, the role, or even what our favorite tunes are.

That's it — thanks for taking the time to share a bit about yourself. We review every submission and will follow up either to schedule next steps or to let you know if it's not the right fit at this time. We appreciate your interest in Neuron and wish you a great rest of your day.

A-Player Questionnaire

A few technical questions to start with...

Halfway there...